24/7 Support
Support
We answer every email, usually within a few hours.
Write to us at support@getyudo.co — that's a real inbox, read by a person, not a ticket queue. Include your order number if you have one and we'll get to it faster.
The 90-Day Fresh-Again Guarantee
Use the bar. Use all of it. If it hasn't made a difference, you don't pay for it.
Give it sixty days of daily use. If the worry hasn't lifted, email support@getyudo.co with your order number and we'll refund you in full. No forms, no phone call, no explaining yourself.
You don't need to send anything back. We're not going to ask you to mail a bar of soap you've already showered with. Keep the box.
Refunds go back to your original payment method and usually land within five to seven business days, depending on your bank.
Before you email us about results
If you're partway through and unsure whether it's working, two things worth knowing.
Give it the full bar. Freshness builds with use rather than arriving all at once. Most people notice within the first week, some take longer.
Run the test. After your shower, run a finger behind your ear and smell it. Do the same with the collar of a shirt you've worn all day. It's the simplest way to tell, and it's how most of our customers convinced themselves.
If you've done both and still aren't seeing a change, write to us. The guarantee is there for exactly that.
Everything else
Where's my order? Send your order number and we'll track it down. If it's been longer than the estimated window, we'll reship or refund — your choice.
Wrong or damaged item? Send a photo. We'll replace it, no return needed.
Change or cancel an order? Email us as fast as you can. If it hasn't shipped, we'll sort it out. If it has, the guarantee still covers you.
Subscription changes. Skip, pause, change the interval, or cancel anytime — either from your account or by emailing us. There's no cancellation process designed to wear you down.
Buying it for someone else? Say so in your email and we'll leave the invoice out of the box.
We read everything. If something's gone wrong, tell us plainly and we'll fix it.